ZeneePay Account Deletion & Data Removal
In accordance with Google Play Developer Policies and applicable privacy regulations, ZeneeAI Overseas and Technologies Private Limited provides ZeneePay users with full control to delete their account and associated personal data.
Option 1: Delete via ZeneePay App
If you currently have the ZeneePay app installed on your smartphone, you can trigger an instant account deletion request directly from your profile settings.
Option 2: Submit Web / Email Request
If you have uninstalled the app, lost access to your device, or prefer submitting an online request, you can send an account deletion request via email.
Required Details for Verification:
- Registered Mobile Number (linked to ZeneePay)
- Registered Email Address
- Subject line: "ZeneePay Account Deletion Request"
Data Processing & Retention Policy
Upon receiving a valid account deletion request, ZeneeAI processes the request systematically to erase personal identifiers while satisfying statutory financial recordkeeping mandates:
Data Permanently Erased
- Personal profile identifiers (Name, Email, Address, Profile photos).
- Linked device tokens, push notification keys, and biometric security hashes.
- Saved app preferences, saved biller templates, and custom category tags.
- Account authentication credentials and active login session tokens.
Data Retained for Legal Compliance
- Financial transaction history, payment invoices, and wallet settlement logs (retained as mandated under applicable financial and tax laws).
- KYC verification audit records (retained for statutory periods prescribed under Anti-Money Laundering regulatory rules).
- Fraud investigation logs and law enforcement request audit histories.
Request Processing Timeline
Request received in-app or via email acknowledgement within 24-48 hours.
Ownership identity checked to prevent unauthorized malicious account deletion.
Full data wipe completed within 30 calendar days with written confirmation.
Have questions or need assistance with your data?
You can read our full Privacy Policy or contact support.