ZeneePay Privacy Policy
Effective Date & Last Updated: September 4, 2026
This Privacy Policy outlines how ZeneeAI Overseas and Technologies Private Limited ("ZeneeAI", "Company", "we", "us", or "our") collects, uses, protects, and discloses personal information when you use our digital payment, mobile recharge, bill payment, and EV charging application ZeneePay ("Application" or "Services").
Bank-Grade Encryption
All transactions and sensitive payload data are transmitted over TLS 1.3 encryption and stored using AES-256 standards.
Zero Data Selling
We never sell your personal identification, contact information, or financial activity to third-party data brokers or advertisers.
Full Data Control
You maintain the right to review, update, or request permanent deletion of your account and personal data at any time.
1Information We Collect
To provide secure digital payment services, mobile top-ups, utility bill payments, and EV charging transactions, we collect the following categories of information:
Personal & Contact Identification
Full name, mobile phone number, email address, date of birth, and identity documentation required for regulatory Know-Your-Customer (KYC) verification where applicable.
Financial & Transaction Data
Transaction details, payment references, wallet balance logs, bill consumer account IDs, mobile operator details, recharge amounts, and payment method tokens (processed via PCI-DSS compliant banking partners).
Device & Network Telemetry
Unique device identifiers (IMEI, Android ID), operating system version, IP address, device brand/model, network operator, app crash logs, and security diagnostics to prevent unauthorized access and fraud.
Device Permissions
- Camera: Optional permission requested solely to scan merchant QR codes or scan bills.
- Location: Optional permission requested to discover nearby EV charging stations and localized merchant offers.
- SMS / Contacts: Used strictly for secure One-Time Password (OTP) verification and facilitating peer-to-peer recharges/transfers upon user consent.
2How We Use Your Information
We process your data strictly for legitimate operational, security, and compliance purposes:
- Processing digital payments, bill settlements, mobile recharges, and EV charging transactions.
- Verifying user identity, maintaining account security, and sending operational notifications or transaction receipts.
- Detecting, preventing, and investigating fraudulent, suspicious, or illegal financial activities.
- Complying with applicable statutory guidelines, banking standards, Reserve Bank of India (RBI) regulations, and tax requirements.
- Providing dedicated customer support and resolving transaction disputes.
3Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We share relevant data only with authorized entity partners essential for fulfilling Services:
- Banking & Payment Partners: Regulated payment gateways, NPCI/UPI partners, and settlement banks required to execute transactions securely.
- Biller & Operator Networks: Telecom operators, electricity boards, water boards, and EV charging infrastructure partners to process requested utility billings.
- Legal & Regulatory Authorities: Government agencies or law enforcement entities when mandated under legal obligations, court orders, or statutory compliance.
4Data Security & Retention
We implement industry-standard physical, technical, and administrative safeguards to protect your personal information against loss, unauthorized access, disclosure, or alteration.
Retention Period: We retain personal data as long as your ZeneePay account remains active. Upon account closure or deletion, personal profile identifiers are removed or anonymized within 30 days, except where transaction logs must be retained for statutory audit or legal compliance periods mandated by financial regulations.
5Account Deletion & Data Rights
You have the right to access, correct, or request the complete deletion of your ZeneePay account and associated personal data.
Request Account & Data Deletion
You can delete your account directly through the ZeneePay app under Settings > Account Security > Delete Account, or submit an online request through our dedicated deletion page:
6Changes to This Policy
We may update this Privacy Policy periodically to reflect service enhancements or statutory regulatory updates. Any changes will be published directly on this page with an updated effective date. We encourage users to review this policy periodically.
7Contact Us & Data Grievance
If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
ZeneeAI Overseas and Technologies Private Limited
Email: founder@zeneeai.com
Phone: +91 93926 16336
Official Website: https://zeneeai.com